We want you to love what you ordered, but if something isn´t right, let us know. Queen Of The Court Sports and QOTCS.com gladly accepts returns of unworn/unwashed merchandise that are in store bought condition with original packaging within 30 days of purchase. We will allow you to exchange it for another item of equal value or you can request a refund.

Returning Footwear

We recommend that you try on footwear with clean socks on a carpeted area to determine if they fit correctly. If the footwear does not fit properly, and you would like to return or exchange them, please place them securely in their original box and then use our shipping carton to return the product. Please do not use the shoe box as a shipping carton.

Returning Bats

Please inspect your bat when received! Once the packaging/wrapping is removed from your new bat, our return policy is voided. Returns and exchanges for opened or used bats are the responsibility of the manufacturer.

Standard manufacturer warranties cover cracking, bending, or significant denting that may occur during normal field usage. Per discretion of the manufacturer the warranty may be found void if the bat is abused or altered in any way.

Please have the following information readily available before calling manufacturer for return authorization:

• Model Number
• Length
• Weight
• Proof of Purchase
• Date Purchased
• Location Purchased

EASTON

Easton Warranty Department: (888)259-1297 or http://www.eastonsoftball.com/customer-service/usa-bat-warranty?nav=bp&src=ft/

MIZUNO

Mizuno Customer Service Department: (800)966-1211 or http://www.mizunousa.com/faqs.nsf/get?openform&div=baseball/softball

Closeout Merchandise

 Because we are offering these items at drastically reduced prices, we are unable to accept returns on closeout merchandise.  We are doing our best to get rid of this stock to clear out our warehouse so that we may offer you the latest and greatest product offerings for the new season.

Incorrect Shipments

At times we may goof and ship an incorrect item. If you receive an incorrect shipment, please notify us within 3 days so it may be corrected immediately. We will issue a pre-paid shipping label. When you receive this label simply attach it to the shipping carton and drop it off at any U.S. Postal Service location or to your mail carrier. You will not be responsible for any shipping fees.

For Returns

Please call our store at 816-587-2002 or e-mail us at sales@qotcs.com to receive a return authorization number. Items returned after 30 days for refund or credit will be charged a 20% restocking fee. Follow the instructions on the reverse side of the packing list. Place the merchandise securely in a box with your original packing list, then send the box back to us via insured mail with delivery confirmation to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

For Exchanges

Return merchandise with the original packing list to the address below, and order your new merchandise at the same time by calling 816-597-2002 during normal business hours. We will process the return when your original merchandise arrives back at our store.We will ship your replacement items as soon as possible (In-stock items will be shipped out the same day). We will gladly waive your the Shipping and Handling (S&H) fees on your replacement order. Your original payment method will be charged or credited if the exhanged merchandise value is greater than or less than original merchandise value.

Return Address and Contact Info

All returns and exchanges should be shipped via insured mail with delivery confirmation to: (No returns will be accepted C.O.D. or freight collect)

• Shipping charges are non-refundable on returned items.

• Custom clothing or decorated garments are non-returnable and non-refundable for any reason.

• Please note that all credit card refunds will be placed on the card used for the original purchase.

• Please allow 3 weeks from the day you return your package for your account to be credited.

• Allow 1-2 billing cycles for the credit to appear on your statement.

• If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive either a refund check in the mail or an account credit.